Telephone Triage Nurse

Telephone triages nurses who are also called “advice nurses” and “telehealth” nurses are registered nurses (RNs) who speak on the phone with patients while answering their health-related questions. They must use their skills and professional experience to evaluate the patient’s condition without an actual physical assessment. This means they must know exactly what to ask and must be able to detect non-verbal cues when making judgments about the patient’s medical condition. In addition to standard questions about the patient’s age height weight and general medical condition they must know what else to ask so that they can advise callers who are ill whether to see a physician or go to a hospital. The website says that telephone triage nurses must have a four-year Bachelor of Science degree in nursing an associate degree in nursing or a diploma in nursing earned through a hospital-sponsored program. They must also be licensed by the state in which they work. In most cases employers require telephone triage nurses to have a minimum of two years of experience in a clinical setting. Although not required by all employers the American Nurse Certification Center administers an exam that leads to certification in telephone triage once an applicant has worked two years as a registered nurse. The website says employment prospects for telephone triage nurses are good because they are a cost-effective and convenient method for delivering basic healthcare. The median annual salary is approximately $60200 but depending on employer location and experience telephone triage nurses can earn from $55000 to over $71000. The website says that telephone triage nurses often get an annual bonus in addition to benefits such as health and malpractice insurance as well as retirement plans and paid vacations.

Education Required: Associate's Degree
Avg Salary: $63000
High Salary: $71000
Low Salary: $55000
Tasks: Assesses patients over the telephone.
Suggests treatments.
Recommends health care providers.
Determines the level of severity of caller's symptoms.
Also Called: Registered Nurse
Advice Nurse
Telehealth Nurse
Virtual Nurse
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